Refund and Cancellation Policy
Last updated: 14 November 2026
This policy covers every payment made to CreativeKrew for a membership plan or an upgrade. See the pricing page for what each plan includes before you pay.
1. Payments are final
Your plan starts as soon as you pay, so payments for memberships and upgrades are not refundable, in full or in part. This includes a plan you stop using before it ends.
2. When we do refund
We refund the full amount if:
- you were charged twice for the same plan; or
- money left your account but your plan did not start (for example, the payment failed partway). If we cannot start your plan, we refund you.
Write to noreply@creativekrew.com within 30 days of the payment, with the email address of your account and the payment date. Approved refunds go back to the original payment method within 5 to 7 working days.
3. Cancellation
Nothing renews automatically, so there is nothing to cancel: when your plan ends, it simply stops. If you do not want to continue, do not renew. You can also ask us to delete your account at any time; this does not refund the time left on your plan.
4. Delivery of the service
CreativeKrew is an online service; nothing is shipped. Access starts immediately after a successful payment, and your receipt can be downloaded at any time from Settings → Plan & billing. If your plan has not started within 30 minutes of paying, write to noreply@creativekrew.com.
5. Payments between members
Payments that creators and Krew members make to each other for work are agreed and made directly between them. CreativeKrew does not collect or hold that money, so it cannot refund it.